KOKO
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FAQs

Q: Are you in all towns?

A: We are currently only in Nairobi and its greater environs with plans to expand to around 10 other Kenyan cities and towns in the near future. Be on the lookout on our pages to find out where we will be expanding to next.

Q: What services do you offer?

A: We currently have two solutions that we offer. We have KOKO Cookers which are two burner cookers that use KOKO Fuel (denatured bio-ethanol). KOKO Fuel is available for purchase in small quantities, from as low as 30 bob, and is fast, safe and clean. We also partner with shop owners to install KOKOpoints, making them KOKO Agents.

Q: How much does it go for?

A: The KOKO Cooker Kit currently goes for 4,500/- and you will get 2 Free KOKO Canisters of Fuel + Ksh 100, to buy KOKO Fuel. This means you get 15% more fuel (0.76L) than our previous offering.

Q: How can I buy?


A: Customers have three options to start saving or to pay for the cooker in full. 

1. On our website here https://kokofuel.com/koko-cooker/

2. By visiting a KOKOpoint nearest to you. Search for one here: [ https://kokofuel.com/find-kokopoint/   ] or look for the KOKO blue signs in your neighbourhood. 

3. By downloading myKOKO app here: http://bit.ly/2WdSLH8 

Q: What if I cannot afford to pay for it in full?

A: We have a savings option, which is interest free. Customers can pay for the cooker in small increments of as little as 100 bob through M-PESA by paying to our till Number: 556688. https://kokofuel.com/koko-cooker/

Q: What does it use? 

A: The KOKO Cooker uses KOKO Fuel (denatured bio-ethanol). It comes with a KOKO Canister which is only compatible with the cooker. The canister can be refilled with KOKO Fuel at any of our KOKO Shops.

Q: How does it work?

A: Upon purchase, you will be issued with one KOKO Cooker and one KOKO Canister. Dock the canister on the cooker and refill it with KOKO Fuel  to the advised capacity. You can remove the canister and it will be ready for use. There is also a knob to switch it on/off, and regulate the flame.  

Q: How much is KOKO Fuel?

A: At present we are selling KOKO Fuel for Ksh 70 a liter. Customers can purchase fuel bundles of as little as Ksh 30.

Q: I want to be an agent

A: One of the requirements of becoming an KOKO Agent is having a shop. Kindly SMS ‘AGENT’ on 20531 and we will reach out to you to advise on the other requirements. 

Q: How long does the fuel last when the cooker is full?

A: Cooking behaviors vary among users, we are not able to advise on how long fuel purchased can last. We however assure you that the cooker is efficient, ensuring that you make good use of fuel purchased.

Q: Where are your agents located?

A: You can find your nearest KOKOpoint on our website Find KOKOpoint or you can use google maps and type ‘KOKOpoint near me’  and it will point you to your nearest KOKOpoint agent.

Q: Do your cookers have a warranty?

A: Yes, KOKO has a warranty period of 12 months from the date of purchase of the KOKO Cooker. The Cooker has been designed specifically for the Kenyan market and is very reliable.

Q: How can I contact you? 

A: You can write to us on any of our social media pages; FacebookTwitter , Instagram.  You can also call us on our toll free number – 0800 720716 . You can SMS us for free on 20531 or Whatsapp us on 0711900900  

Q: Some other stoves in the market are cheaper

A: The KOKO Cooker is a high-quality 2-burner stove. We believe that no cooker on the market offers better value to customers. KOKO Fuel is cheaper than kerosene and charcoal, so the customer will also save money over time. For only Ksh 4,500 you can buy the KOKO Cooker Kit, which includes the 2-burner KOKO Cooker, KOKO Canister and 2 Free KOKO Canisters of Fuel + Ksh 100, to buy KOKO Fuel. This means you get 15% more fuel (0.76L) than our previous offering.

Q: Why is KOKO changing the price of Fuel?

A: We are making KOKO Fuel even more affordable for our customers and bringing even more happiness in the kitchen when you cook with your KOKO Cooker.

Q: When does the pricing adjustment come into effect?

A: Customers can purchase KOKO Fuel at Ksh 161 for a full canister as of 7 February 2020

Q: What if I have already started to save up for the cooker?

A: Now you will get 2 Free KOKO Canister refills + Ksh 100, to buy KOKO Fuel. This means you get 15% more fuel (0.76L) than before.

Q: What if I have already started to save up for the cooker?

A: Now you will get 2 Free KOKO Canister refills + Ksh 100, to buy KOKO Fuel. This means you get 15% more fuel (0.76L) than before.

Q: What if I have already paid for the cooker but I haven’t collected it?

A: The KOKO Cooker Kit price will remain at Ksh 4,500 and now, when payment is complete, you will get 2 Free KOKO Canister refills + Ksh 100, to buy KOKO Fuel. This means you get 15% more fuel (0.76 L) than before.

Q: How much does it cost to fuel a KOKO canister?

A: You can fuel for as little as Ksh 30 and a litre will retail for Ksh 70

Q: How does it impact me?

A: As an existing customer, you can still buy KOKO Fuel for as little as Ksh 30 and it now only costs Ksh 161 to purchase 2.3 L worth of KOKO Fuel, at Ksh 70 per Liter.

A: As a new customer, the KOKO Cooker Kit price will remain at Ksh 4,500 and you will get 2 Free KOKO Canister refills + Ksh 100 that you can use as KOKO Fuel Credit. This means you get 15% more fuel (0.76 L) than before.

Q: What if I already have purchased KOKO Fuel at Ksh 95 per Liter?

A: As an existing customer, you can still buy KOKO Fuel for as little as Ksh 30 and it now only costs Ksh 161 to purchase 2.3 L worth of KOKO Fuel at Ksh 70 per Liter.

A: As a new customer, the KOKO Cooker Kit price will remain at Ksh 4,500 and you will get 2 Free KOKO Canister refills + Ksh 100 that you can use as KOKO Fuel Credit. This means you get 15% more fuel (0.76 L) than before.

Q: Does this change the Ksh 500 in KOKO Fuel credit that I received?

A: No it does not. If you are already a KOKO customer and received Ksh 500 KOKO Fuel credit, from 7 February 2020 onwards, the new price of Ksh 70 per Liter for KOKO Fuel will apply to your remaining account balance and will give you even more value to cook with KOKO.